Refund policy

At Coastal Wedding Decor, each piece is lovingly handmade and made to order just for you. Because of this special process, we’re unable to accept returns for change of mind or buyer’s remorse. We hope you understand that every item is crafted with care, so it’s truly one of a kind. 💙

When We Accept Returns or Refunds
We want you to feel confident shopping with us! While most sales are final, we’ll happily make it right if:

  • The wrong color or style was sent by mistake.

  • Your order arrives damaged or defective (please provide photo proof within 7 days of delivery).

How to Request Help
Simply email us at [your email address] with your order number and photos of the issue. Our team will review and respond promptly with the next steps.

Refunds & Replacements

  • Once approved, we’ll issue a refund to your original payment method or arrange for a replacement.

  • Refunds are typically processed within 5–7 business days after approval.

Final Sale & Custom Items
Please note that custom, personalized, and final sale items are not eligible for return or refund unless they arrive damaged or incorrect.